Friday, April 25, 2014

Travel Reservation System: Improve Efficiency and Ensure Complete Customer Satisfaction

The old travel reservation process had many limitations due to which people had to struggle a lot in order to get reservations done quickly and easily. However, now we have the advanced technology of online reservation systems or enterprise resource planning (ERP) reservation systems that makes  booking a vacation a much easier affair.

Reservation System: The Process

A cloud-based travel reservation system is used to store and retrieve information and conduct transactions related to air travel, hotels, packages, car rental, etc.

Travel Reservation System: The Benefits

Today’s web-based travel reservation system is a blessing for travel professionals as most of them just cannot afford to waste any time, especially during holiday seasons. In such a scenario, a fully featured online reservation system promises numerous advantages, such as:

• Accessibility, regardless of time and place
• Ad hoc reservations
• No software installation required
• Completely platform-independent
• Simpler software maintenance and updates
• Faster go live process than traditional systems
• Centralized data
• Easier migration to mobile platforms

Selecting an Efficient Travel Reservation System
Today, there are several travel reservation system providers; hence, choosing the best among them can be a challenging task. Therefore, when contemplating contenders, make sure that one you select qualifies on the following:

• Manages internal and externally sourced products (air, rail, hotel, activities, transfers, cruises, etc.) for selling individual products or as a package.
• Provides efficient services through a central reservation system for managing back-office operations, bookings, CRM, and accounting.
• Possesses multiple distribution channels – B2C, B2B, call center, travel stores mobile, social networks.
•Provides services such as, payment gateway integration, reservation modification and cancellations, account payables and receivables, customer, agency and supplier management, automatic E-mail and SMS notifications, dynamic and prepackaging, report generation for operations, management, accounting, supplier and custom.

• Gives you the option to connect with GDS, wholesalers, and direct suppliers.
• Allows you to customize travel packages including the ability to create flexible date or fixed date departure packages, etc.
• Gives you the tools for easy negotiated contracts management – content, inventory, pricing and pricing rules.

The right travel reservation system can undoubtedly make travel processes a whole lot simpler. However, it is important to select the right kind of serviceprovider in order to avail the benefits such a system.


Post a Comment